What information do we collect from our customers?
The term “personal data” as used in this Policy refers to information such as your name, e-mail address, mailing address, telephone number, or any other data that can be used to identify you. You are not required to provide any personal information to browse the public areas of this website (assistnetworks.co.uk).

What information do we manage for our customers?
As an IT Support business, we may also hold customer business data. This may include the personal data of our customer’s clients. This data may include digital files and documents, digital data archives, email archives, network documentation and other IT-based data types. We are equally committed to protecting the privacy of our customers, and our customer’s client data.

How do we use the information we collect?
We use your personal data to provide requested services and to carry out our legal obligations to you as a customer. We retain your personal details for accounting and billing purposes. Depending on the individual arrangements with each customer, we may use your data to provide secure IT services, such as remote access to your IT infrastructure. When you contact Assist Networks, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

How do we keep data secure and confidential?
We take the security and confidentiality of your personal data very seriously. We use up-to-date data storage and security techniques to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction, or accidental loss. All processors of personal data and any third parties we engage to process your personal information are obligated to respect the confidentiality of your information. We keep your personal data for only as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal reporting or document retention requirements.
We protect your personal data during transit using encryption protocols such as Transport Layer Security (TLS). We use computer systems with limited access protocols, housed in facilities using physical, electronic, and procedural security measures to protect the confidentiality and security of information transmitted to us. We keep strict security standards to prevent any unauthorised access.

Do we share data with third-party vendors?
At times Assist Networks will use third-party vendors to perform services on our behalf (for example, bookkeeping services and software suppliers). At the time we select third-party vendors, and periodically thereafter, we inspect their privacy and data protection policies to ensure that they meet the same standards we use for our own policies.

How will I know if your policy changes?
We are continually improving existing services and adding new services. Because of these ongoing changes, as well as changes in the law and the nature of technology, our data practices will change from time to time. When it proves necessary to change our Policy, we will post any changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated on May 9th, 2018.

Can I access or update my information?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or telephone us using the following contact details. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.